Return, Refund & Exchange Policy

Preethi N Luxe

At Preethi N Luxe, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 calendar days of receiving their order, provided that the item meets the following conditions:

  • The product is unused, unworn, unwashed, and undamaged.
  • Original tags, labels, packaging, and accessories are intact.
  • The product is accompanied by proof of purchase or the order number.
  • The return request is submitted within the applicable return period.

Items that do not meet these conditions may be refused, subject to applicable consumer protection laws.

2. Non-Returnable Items

For hygiene, safety, and product-integrity reasons, the following items are generally not eligible for return or exchange unless they are defective, damaged, incorrectly supplied, or the law requires otherwise:

  • Jewellery, earrings, and personal accessories.
  • Products marked as final sale or non-returnable before purchase.
  • Personal-care or hygiene-related items once opened or used.
  • Customized, personalized, or made-to-order products.
  • Items damaged through misuse, improper handling, or normal wear and tear.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photographs or a video showing the issue and the product packaging.
  • A brief description of the problem.

After verification, Preethi N Luxe will offer an appropriate remedy, such as a replacement, exchange, repair, or refund, as applicable under our policy and local law.

Please note that reporting a problem after 48 hours does not remove any rights you may have under applicable consumer protection laws.

4. How to Request a Return

To initiate a return:

  1. Contact our customer support team using the contact details listed on our website.
  2. Provide your order number and the reason for the return.
  3. Wait for return instructions and authorization, where required.
  4. Package the product securely with its original tags and accessories.
  5. Send the item using the approved return method and retain your shipping receipt.

Please do not send products to an address that has not been confirmed by our customer support team.

5. Refund Policy

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method wherever possible. If that is not possible, an alternative lawful refund method will be arranged with the customer.

We aim to process approved refunds within 7–10 business days after inspection. The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method.

Original shipping fees and return shipping charges may be non-refundable for change-of-mind returns where permitted by law. This restriction does not apply where a refund of those charges is legally required, including qualifying cases involving defective or incorrectly supplied.

6. Return Shipping Charges

For change-of-mind returns, the customer may be responsible for return shipping costs, where permitted by law and where this has been communicated before purchase.

If the product is defective, damaged, or incorrectly supplied, Preethi N Luxe will arrange or cover reasonable return shipping costs as required by applicable law.

7. Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order.

Orders that have not yet been dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply instead.

Nothing in this section limits any statutory cancellation or withdrawal rights that apply to your purchase.

8. Refund or Return Rejections

A return may be rejected if the product has been used, washed, damaged by the customer, or returned without required components, except where applicable law provides otherwise.

If a return is rejected, we will notify you of the reason and explain the available options for the product.

9. Legal Rights

This policy is intended to supplement, not replace, any rights available under applicable consumer protection laws. Where local law provides a more favourable or mandatory right to cancel, return, exchange, or receive a refund, those legal rights will take precedence over any conflicting provision in this policy.